This Privacy Policy describes how A C Agarwal Share Brokers Pvt. Ltd. (hereinafter referred to as “ACA”, “we”, “our” or “us”) collects, uses, and safeguards your personal data. The policy applies to all users who visit our website, use our mobile or web applications, and/or open an account with us.
We are committed to maintaining the confidentiality, integrity, and security of your personal and financial information.
1. Information We Collect
When you open an account or interact with our platforms (website/mobile apps/portals), we collect and store:
• Personal Identification Details: Name, gender, date of birth, PAN, Aadhaar (voluntary), and address.
• Contact Information: Email, phone number, and emergency contacts.
• Financial & KYC Information: Income proof, bank details, signature, cancelled cheque, occupation, and other regulatory documents as per SEBI, exchange, and depository requirements.
• Transactional Data: Orders, trades, demat transactions, fund transfers, and portfolio holdings.
• Usage Data: IP address, browser type, device identifiers, app usage metrics, location data, and system logs.
• Communication Records: Emails, phone call recordings, and chat interactions for compliance and quality control.
2. Use of Information
We use your data to:
• Verify your identity and complete KYC processes as required under Indian law.
• Enable trading, investing, fund management, and other services.
• Facilitate payments, settlements, contract notes, and compliance reporting.
• Send alerts, reports, product updates, and transaction confirmations.
• Analyze behavior to improve user experience and provide personalized content.
• Comply with regulatory and legal requirements.
We do not sell your data to any third party.
3. Aadhaar Usage Declaration
Providing Aadhaar is optional and used solely for:
• KYC verification via CKYC or UIDAI for account opening.
• Digitally signing documents where applicable.
You may opt for physical KYC if you prefer not to use Aadhaar.
4. Data Sharing and Disclosure
Your data may be shared with the following:
• Regulators: SEBI, exchanges (NSE, BSE, MCX), depositories (CDSL), and other statutory bodies.
• Service Partners: Payment gateways, eSign providers, CRM platforms, and analytics partners—bound by strict confidentiality.
• Internal Entities: Our group companies and affiliates (if any) for operational integration and support.
We ensure all third-party vendors maintain robust data security and comply with applicable data protection laws.
5. Data Security
We maintain industry-standard security practices including:
• SSL encryption on data transfer.
• Secure firewalls, role-based access control, and two-factor authentication.
• Data backups and periodic audits.
Despite best efforts, no platform is 100% immune to security breaches. You are encouraged to maintain strong passwords and security hygiene.
6. Your Rights
As a user, you have the right to:
• Access your data and account-related information.
• Request correction of inaccurate or outdated details.
• Revoke consent (where applicable), subject to regulatory needs.
• Close your account and request data deletion after mandatory retention periods.
To exercise these rights, email us at compliance@acagarwal.com.
7. Retention and Withdrawal
We retain personal and transactional data as per SEBI and Income Tax regulations, generally for 8 years post account closure. Any early deletion request will be reviewed in accordance with regulatory mandates.
8. Use of Cookies and Analytics
We use cookies and third-party analytics tools to:
• Understand user behavior on our platforms.
• Improve functionality and performance.
• Remember your preferences for faster access.
You may control cookie usage via browser settings.
9. Grievance Redressal
For questions, complaints, or to report a data breach, please contact:
Grievance Officer
A C Agarwal Share Brokers Pvt. Ltd.
Email: compliance@acagarwal.com
Phone: +91-79-49000100
We will acknowledge and resolve genuine complaints in accordance with applicable grievance redressal norms.
10. Changes to this Policy
We may periodically revise this policy. All changes will be posted on our website with a revised date. Continued usage of our services implies acceptance of updated terms.